Thank you for shopping at Pets Land! We want you to be completely satisfied with your purchase. If you’re not happy with your purchase for any reason, please review our return policy below to understand how to return items and obtain refunds or exchanges.
2. Eligibility for Returns
Timeframe: Returns must be initiated within 14 days from the date of purchase or delivery. Items returned after this period will not be accepted.
Condition: Items must be returned in their original condition, unused, and with all original packaging . For pet food or treats, returns are only accepted if the packaging is unopened and in its original condition.
Receipt: A valid receipt or proof of purchase is required for all returns and exchanges.
3. Non-Returnable Items
The following items are non-returnable:
Items that have been used or removed from their original packaging.
Products that cannot be returned for hygiene or safety reasons, including:
Certain wet food products.
Certain dry food products.
Certain vet medical products.
Certain products that requires special storage conditions for example but not limited to refrigeration, dry environment…etc.
Clothes, pads, and similar products that can transmit dermal diseases.
4. How to Return an Item
In-Store Returns: Bring the item, along with the receipt and original packaging, to our store location . Our staff will assist you with the return process.
Online Returns: If you made a purchase online, please contact our customer service team at [ Email/Phone Number] to initiate a return. We will provide instructions for returning the item.
5. Refunds and Exchanges
Refunds: We'll put the refund back on the card or payment method you used when you purchased the item. Easy peasy! Returns usually take 5_7 business days to process, so you should see your refund appear within that timeframe.
Exchanges: If you prefer an exchange, you may swap the returned item for another item of equal value or receive store credit. If the replacement item is of higher value, you will need to pay the difference.
6. Shipping Costs
Return Shipping: If you are returning an item by mail, you are responsible for the return shipping costs unless the item is defective or the return is due to an error on our part.
Original Shipping: Original shipping costs are non-refundable unless the return is due to a mistake made by Pets Land.
7. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our customer service team immediately at (Email/ 01030443677 )We will arrange for a replacement or a full refund, including any return shipping costs.
8. Contact Us
For any questions or assistance regarding our return policy, please contact us:
Pets Land
Phone: [ 01030443677 ]
Address: Miami,Alexandria.
Smouha,Alexandria.
Maadi,cairo.
We appreciate your business and strive to provide high-quality products and services. Thank you for shopping at Pets Land!
